SUPPORT
REAL CONTACT DETAILS.
REAL REPLIES.
BEFORE YOU WRITE
Check the FAQ or privacy policy first
A lot of the recurring questions are already answered in our FAQ and privacy policy. If yours is not, that is on us, and email is still the right path.
WHEN YOU DO WRITE
Include the useful details
Tell us what happened, what you expected, which app you were using, and what device or OS version was involved. That gets you a better answer faster.
RESPONSE STYLE
A real person reads every message
No scripted replies. No forced CRM flow. Just a real person reading the email and answering it properly.
RESPONSE TIME
Usually within 48 hours
That is the target, not a corporate SLA. Sometimes faster. Occasionally slower. We would rather answer properly than fake being “always online.”
hello@skipthebs.app
Bug reports, feature requests, accessibility issues, privacy questions, or anything else. A real person reads every email.